Frequently Asked Questions
- There is an error when I try to open the Zip file?
- How do I copy an existing property and duplicate it?
- How come my ABA file didn’t generate when I use the Generate PDF Reports and ABA File?
- How do I use the ABA file to set up multiple transfers?
- Is my data, my clients’ data secure in the Cloud?
- I don’t have an ADLForms subscription can I still use Property360?
- Can I access Property360 from overseas? How about In China; is it blocked?
There is an error when I try to open the Zip file?
You need to install a good compression software like WinRar or 7-Zip or RAR Extractor and Expander for MAC Apple Users. Files produced from Property360 are often in a compressed format (zip) to view and open these files you will need WinRar. WinRar is free and can be downloaded here if you haven’t already installed it:
WinRAR – For PC
https://www.rarlab.com/download.htm
7Zip – For PC
https://www.7-zip.org/download.html
For MAC Users: RAR Extractor and Expander
https://apps.apple.com/us/app/rar-extractor-and-expander/id1071663619
How do I copy an existing property and duplicate it?
Sick of entering the same data for similar units all the time? You can simply “clone it”.
Under Add / Edit Property section, click Copy on the property you wish to clone.
Remember to give it a different Reference as well as change the Unit Number.
How come my ABA file didn’t generate when I use the Generate PDF Reports and ABA File?
This is most likely due to the fact you did not enter your Trust Account Details.
To enter or update your Trust Account Details go to Settings > Banking > Trust Account Details
How do I use the ABA file to set up multiple transfers?
Step 1. Select Multiple transfers & BPAY
Step 2. Click More dropdown > Transfer groups & import files
Step 3. Select the ABA file and Click IMPORT
If your Trust Account is with Commonwealth Bank of Australia (CBA) see detailed instructions here:
https://www.commbank.com.au/business/pds/003-279-importing-a-de-file.pdf
If your Trust Account is with WestPac see detailed instructions here:
https://www.westpac.com.au/business-banking/online-banking/support-faqs/import-payment-file-aba-pay-anyone/
If your Trust Account is with Australia and New Zealand Banking Group (ANZ) see detailed instructions here:
https://www.anz.com.au/support/internet-banking/pay-transfer-business/multiple-pay-anyone/import-file/
If your Trust Account is with National Australia Bank (NAB) see detailed instructions here:
https://www.nab.com.au/content/dam/nabconnectcontent/nab-connect-help/quick-reference-guides/upload-a-payment-file.pdf
Is my data, my clients’ data secure in the Cloud??
Property360 is committed to providing you with the highest levels of customer service and to protecting your data and privacy. We use the information you provide us to give you the best possible service. Information provided to us will not be used against you in any way nor will it be divulged to third parties. Any and all information you provide to Property360, data stored on secure servers are treated with the utmost care. We understand that trust is a privilege; that’s why we treat your personal information and your data with high degree of care.
Property360 uses 128 bit Secure Sockets Layer (SSL) encryption. SSL allows sensitive information such as bank details, login credentials, credit card numbers to be transmitted securely. Normally, data sent between browsers and web servers is sent in plain text leaving you vulnerable to eavesdropping. SSL Encryption allows the safe transmission of data giving you peace of mind.
You will notice on the address bar those websites who provide SSL encryption have
https:// the s stands for secure.
I don’t have an ADLForms subscription can I still use Property360?
Yes, certainly, you are not required to use ADLForms when using Property360. It is an added optional feature that could save you time. You can still get the most out of Property360 without having to use ADLForms.
Can I access Property360 from overseas? How about In China; is it blocked?
You can access Property360 anywhere! We have tested Property360 in China and there isn’t any issues. If you are overseas on a business trip or on a holiday you can still access Property360 and conduct business smooth and efficiently.
